Frequently Asked Questions

EZ-Clean is committed to making sure that you receive consistent, timely, reliable, and cost efficient housecleaning services to fulfill your satisfaction. Our team strives to give you the EZ-Clean experience of a lifetime.
Yes! We possess a professional staff who provides services that are only completed by your request with superior cleaning products leaving your home in top shape!
Your house doesn’t have to be spotless, but we highly recommend all personal items or belongings be picked up from the floor to avoid mistakenly discarding it as our cleaners are NOT responsible for any personal items. We encourage all clients to be proactive in communication. If client selects the move in / move out service, client must remove ALL items out of house or apartment before we start working.
You do not need to be home during your service, but there should be some type of access for our staff to enter the home. Please make sure you are clear and concise with your directions on entering and exiting your home or office.
EZ-Clean works based on a time window. At times our client’s homes can run overtime if they choose extra service or if their home requires more work. If the time window does not work for you, you are allowed to change the time.
Yes, client must pay in full before service

At EZ-Clean, we typically clean what is asked of the clients, but what we don’t do is yard work, chimneys, rooftop, or construction.

EZ-Clean is a contract-less business, but if you need continuous services such as daily, weekly, bi-weekly, monthly, or etc. you will acknowledge an agreement to your subscription.

You are welcome to stop the subscription or reoccurring service at any time.

No. We arrive with all necessary equipment such as gloves, cleaners, mops, and brooms. We ask if you have a specific preference on products, that you understand it is your responsibility to provide.

EZ-Clean works with those who have to reschedule due to unfortunate or unpredictable situations. It is also not promised that the new date you select will be available for you as we work on a first come first serve basis. We will try our very best to accommodate your new time.

If there is a same day cancellation, client will be charged a $45 fee.

Based on the number of bedrooms and bathrooms is how we price before additional add-ons. Based on what you select; the price will be displayed.

EZ-Clean is happy to provide services as long as you like! There is no cap to cleaning. There is no contract when it comes to our services whether it’s weekly, monthly, bi weekly, or once a month, it is the absolute choice of the client. As long as there’s availability, we are at your service!

EZ-Clean is pet-friendly however if your pets are aggressive, we highly recommend to put them away during your cleaning service. We will let you know prior to your service if a cleaner feels comfortable with pets as well to ensure their safety. If you will not be home during the arrival of the cleaner, we do ask that you please leave your pet outside or in a kennel.

If something is not done to your expectations, please let us know as soon as possible.
Simply go to the website and select “Services.” Once you access this, select those items you would like to purchase as part of your cleaning!
Because this is a case by case issue, we offer a refund based on the level of issue
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